Direct debit

We know life can be a little busy even at the best of times, so we've tried to make paying as simple as possible. In fact once you've set up payment with us you will not need to do anything again. How's that for easy and hassle free!

So how does it work? We collect payments via paperless Direct Debit using our payment provider GoCardless. Paying by Direct Debit saves time as it is quick and easy to set up and only needs to be done once.

Payments made by Direct Debit are fully protected by the Direct Debit Guarantee, making it the UK's safest payment method.

Just sign up for one of our courses and you will receive an email with a link to complete the booking, once you click the link you will be taken directly to GoCardless. You will need your bank account number and bank sort code to hand in order to complete the request. It should take no more than 2 minutes to do!

Once you have done that your part is done! When a payment becomes due, we will take care of everything which means you can sit back and relax in the full knowledge that everything has been taken care of.

Have A Question?

No problem! We've put together some answers to the most commonly asked questions regarding payment below. So feel free to have a look and if you can't find what you are looking for you can always drop us an email: oxfordshiremusicschool@gmail.com

Where are lessons based?

We are based at a few locations around Oxfordshire: Abingdon Didcot Wallingford Wantage Witney - If you cannot see a location near you, let us know are we are always wanting to add new location to our school. You can find out address information here.
How much do lessons cost?

Group sessions are £14.40 per lesson Band Sessions - £18 per session One to One - £30 for 30 minutes or £54 for an hour We charge at the start of the month for the number of lessons that month(we teach term times only)
What instruments do you teach?

We have group sessions for guitar, band sessions and band buddies(keyboard ukulele guitar percussion and singing) We teach one-to-ones for guitar, drums and bass
How many students are in the group lessons?

For group lessons the maximum number in a class is 7 people.
Can I leave my child unattended in the lessons?

We ask you to please wait in the venue during the lesson.
What happens if I miss a lesson?

FOR GROUP SESSIONS: By booking a course you have agreed that you have fully read the course description, and you have checked the dates and suitability. We are unable to offer alternative dates or a refund if a session is missed, however, if Oxfordshire Music School have to cancel a lesson a full reimbursement will be given. Once enrolled, you will be a member of Oxfordshire Music School until you instruct us to cancel your mandate. To cancel your subscription we require a period of 30 days notice. FOR ONE TO ONES: By booking a one-to-one slot you agree that you have fully read the course description and you have checked all of the dates and suitability. If you miss a lesson, we are unable to offer a refund, but you will be entitled to one make up lesson per year. These lessons will be held after the last week of term in July. If you are not owed a make up lesson you will not have a lesson during make up week. If Oxfordshire Music School have to cancel a lesson a full refund will be given. Once enrolled, you will be a member of Oxfordshire Music School until you instruct us to cancel your mandate. To cancel your subscription we require a period of 30 days notice. FOR BAND COACHING: By joining a band, you agree to stay enrolled until the end of each term. This is to ensure that the band is able to continue working towards their end of term performances. For example, if a five piece band has one drummer and they drop out two weeks before a performance, this will seriously affect the other students in the band. There are no makeup sessions or refunds available for Band Coaching sessions, however if Oxfordshire Music School have to cancel a session a full refund will be given.
What sort of music can I expect to learn?

We work on contemporary music, so 1950’s to modern day. We work on a variety of pop, rock, acoustic styles. Everything is designed to give you a good solid understanding of the basics, from then onwards you can use the skills learned in any style of music.
How long are the group classes?

The group classes are 30 minutes long
If I bring my child, where can I sit and wait?

All of the venues we use have available seating for parents to sit.
Can I play the instrument left-handed?

Yes, we have left handed instruments available at all of our venues.
Why is there not a class in my area?

We’re a growing local business and always looking to expand our services. Please get in contact with us via the Register you Interest page.
How are Lessons Charged?

We charge on the 1st of the month for the number of lessons in that month please see term time calendars.
If a class is cancelled will I get a refund/credit?

In the event that a class is cancelled we will arrange a make-up class. If we are unable to arrange a make-up class, students will be offered a credit on their account for the cancelled class.
How do I cancel my lessons with Oxfordshire Music School?

We’re sorry you're thinking about leaving us, please contact us if there is something we can help with. If you’d still like to leave us, we ask that you provide us with 30 days notice. Please notify us by email or with a phone call and do not cancel your direct debit until we have collected your final payment.
What happens if there isn’t enough money in my account to pay my monthly Direct Debit?

f there are insufficient funds to clear your Direct Debit then the Stripe collection will fail. You will receive a notification from Stripe that this has happened as will we. We will request the payment again, however if it fails once more then your account will be in arrears and you run the risk of having lessons suspended until your account is settled.
What date will the payment be taken from my bank account?

The payment request is sent to Stripe on the 1st of the month. If you prefer a different date, please let us know via email.
Will you take payments out of my account without my authorisation?

Absolutely not. The Direct Debit Guarantee protects customers against unauthorised payments. Customers can get a full and immediate refund from their bank for any payment they believe was taken in error on a 'no questions asked' basis.
I have changed my bank account, can you still take my payment?

If you change your bank account, please update your card details in our system by logging in and click the card icon.